Terms of service

1. Company identification

This store is owned and operated by:

Winterbay LLC 34 N Franklin Ave, Ste 687, PMB #5353 Pinedale, WY 82941 United States

Email: info@shopwagbury.com Phone: +1 307 500 4752

References to "we", "us" and "our" mean Winterbay LLC. Using this site or placing an order means you accept these terms.

2. Eligibility

You must be 18 or over, or have a parent or guardian's consent, to order.

3. Products

We try to show products accurately, but colours vary between screens. The harness comes in 5 sizes (XS–XL) and 8 colours; product images are illustrative.

4. Pricing

All prices are in pounds sterling (GBP) and include UK import VAT and duties where applicable. We may change prices at any time, but not for orders already placed. If an item is listed at an obviously incorrect price, we may cancel and refund in full.

5. Orders

Your order is an offer to buy. We accept it when we send a dispatch confirmation. We may decline an order — out of stock, suspected fraud, or an address we can't ship to.

6. Personalised items

Embroidered name plates are made to order using the text you enter, up to 12 characters, embroidered in uppercase. We produce exactly what you submit — check spelling before you order, as we can't change it once production starts. Personalised items are excluded from the statutory 14-day cancellation right, but remain covered by our 60-day satisfaction guarantee and by your rights if they arrive faulty.

7. Payment

Taken at checkout by our payment processors. We don't store card details.

8. Delivery

Goods are shipped from overseas. See our Shipping Policy. Risk passes to you on delivery.

9. Returns and cancellation

See our Refund & Returns Policy.

10. Fitting and safe use

Measure your dog's chest girth behind the front legs and use our size guide. Between two sizes, choose the larger. Check the fit regularly, especially on puppies and growing dogs.

The harness is a walking aid, not a restraint or safety device. Don't leave it on an unsupervised dog, and don't use it as a tie-out or a vehicle restraint — it isn't rated for either. The buckle is tested to hold pulls of up to 30 kg of force; it is not rated beyond that.

Hand wash in warm water with mild soap. Don't machine wash, tumble dry or bleach.

11. Consumer rights

If you are a consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these terms excludes, restricts or modifies those rights, regardless of where we are based or which law governs these terms.

12. Liability

To the extent permitted by law, and subject to clause 11, our liability for any claim relating to a product is limited to replacing it or refunding its purchase price.

13. Intellectual property

All content on this site belongs to us or our licensors and may not be reproduced without permission.

14. Governing law

These terms are governed by the laws of the State of Wyoming, United States. If you are a consumer resident in the United Kingdom, this choice of law does not deprive you of the protection of mandatory UK consumer law, and you may bring proceedings in the UK courts.

15. Contact

Winterbay LLC · info@shopwagbury.com · +1 307 500 4752

Last updated: 28 September 2026