Refund policy

Your legal rights

If you are a consumer in the UK, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy affects those rights.

14-day right to cancel

You have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email info@shopwagbury.com with your order number. You then have a further 14 days to return the goods. We refund within 14 days of receiving the goods back, or of you proving you've sent them.

This statutory right does not apply to personalised goods made to your specification, such as an embroidered name plate — but our 60-day guarantee below does.

60-day satisfaction guarantee

On top of your legal rights, every Wagbury harness comes with a 60-day satisfaction guarantee. If it isn't right for your dog — sizing, fit, behaviour, or any other reason — email info@shopwagbury.com within 60 days of delivery with your order number and a photo of the harness on your dog. We refund your order in full.

You don't need to post anything back. Keep the harness, pass it to a friend, or donate it to a rescue. We process the refund on the photo and the order number alone.

If we ever do need an item returned, we'll say so when you contact us and send you instructions and a prepaid return label. We won't ask you to post anything back at your own cost.

Lifetime warranty against manufacturing defects

Every Wagbury harness carries a lifetime warranty against manufacturing defects. For as long as you own the harness, if the buckle, stitching or the D-ring fails through a manufacturing defect, we replace it free.

This warranty covers manufacturing defects only. It does not cover normal wear and tear, chewing or tearing by your dog, damage from misuse, or use outside what the product is designed for. It applies to the original purchaser and isn't transferable.

Faulty or damaged items

Email us photos of the fault. We'll replace the item or refund you, whichever you prefer.

Refund processing

We process approved refunds to the original payment method as soon as they're approved. Your bank or card issuer usually takes a further 3–10 working days to show it.

Cancellations before dispatch

We dispatch within 24–48 hours. Email us within 24 hours of ordering and we'll cancel it if it hasn't shipped.

Contact

Winterbay LLC · info@shopwagbury.com · +1 307 500 4752